COVID19 delivery delays may affect your order if you are outside of a metro area or in a state where lockdown laws are in place. (Updated 27.8.20) Startrack are experiencing delivery delays due to limited flights, social distancing requirements and increased parcel volumes. They are seeing a huge increase in volume as more people are shopping online. Your express delivery item is prioritised for next day delivery, but it may take an extra day to arrive. We appreciate your patience during this time.
All Australian orders are sent via Startrack a premium air freight service. Express delivery will arrive to metro areas the next business day, outside of this can take an additional 1-2 days. If no one is available to receive your order, it will be left safely at your doorstep, letterbox or taken to your nearest post office for you to collect. If your order value is $500+ a signature will be required upon delivery, if no one is available then it will be taken to your nearest post office.
Orders received before 3pm ACST will be sent that day, see below for delivery times. Public holidays and sales can delay deliveries.
Standard Delivery (Startrack)
$9.95 | 2–3 days
Express Delivery (Startrack)
$14.95 | Next business day – metro areas
FREE Express Delivery (Startrack)
On orders over $99
Please note: Street addresses only, we cannot send to PO Boxes.
(Updated 18th March 2020)
To our beautiful customers outside of Australia, we are so sorry to say we have temporarily suspended all international retail orders until international airfreight is back to normal.
Love from the Palas team x