FREE Express Delivery Australia wide $99+

FAQ

Here are some of our most frequently asked questions. If there is something else you need and cannot find it on this page, please contact us directly at love@palas.com.au as we would love to hear from you.

All Palas jewellery is carefully handmade from the highest quality materials and we are proud to offer a 365 day warranty against any manufacturing faults with a repair or replacement offered free of charge. This warranty does not cover misuse, wear and tear or any mishandling that is not aligned with our care instructions. Please note > for hygiene reasons we do not accept returns or exchanges on earrings.

If for any reason you are not completely happy with your purchase we are happy to offer you a refund. We recommend placing a new order within 14 days of the original order date for the item you would like to purchase and returning the existing jewellery for a full refund within 14 days to our returns department using our online returns form. A full refund will be provided back to your original form of payment, please ensure all original tags are attached and it is in original saleable condition.

Sorry – no refunds or exchanges on sale stock. Final prices as marked and not valid in conjunction with any other offer or promo codes unless otherwise stated.

Palas jewellery should be handled with love and care at all times. Here are a few tips to help to maintain the quality and lustre of your Palas pieces.

Tarnishing >

All sterling silver, bronze, brass will tarnish over time but it will happen much faster when it comes into contact with perfume, salty air, skin creams, hairspray, chlorine, sea water, perspiration and acidic skin. Hot and humid conditions can also cause metals to tarnish.

Natural pearls and gemstones >

Pearls and gemstones should not be submerged in water, chlorine, or exposed to perfumes, chemicals, cosmetics and creams as they will damage the pearl or gemstone's surface and natural shine.

Leather bracelets and necklaces >

Leather and water are not great friends! We suggest removing your leather bracelets and lariats before showering and swimming. Water causes leather to rot and weaken and can therefore lead to breakages and discolouration.

How to clean and care for your Palas >

Step 1 > Buy a polishing cloth

Step 2 > Polish your Palas jewellery

Step 3 > Protect your items from moisture, heat, perfume and creams etc.

Step 4 > Store in Palas jewellery pouches

Polishing cloth >

Clean your Palas jewellery with our very effective polishing cloths, which have a solution in the fabric that works it's magic on any tarnished pieces. We suggest that you polish your charms every 2 – 3 months as well as adhering to the care tips above. Please avoid the use of silver dip liquid or paste as they contain harsh chemicals that will damage the metals as well as the protective lacquer our charms are coated in. Gold plated chains should never be polished as this will remove the plating.

Orders within Australia will be sent via Startrack and if no one is available to receive it your order will be left safely at your doorstep, placed inside your letterbox or it will be taken to your nearest post office. Please note we cannot send orders to PO Boxes and public holidays can delay deliveries.

All deliveries are trackable and you will be sent tracking details once the order has been sent. If you would like help in tracking your order please contact us > tracking@palas.com.au

Gift wrap boxes > $3 each (view here)

Our 100% recycled branded gift boxes are the perfect way to showcase your heartfelt Palas gift. Your jewellery gift will be placed in a Palas cotton jewellery pouch. We will hand write your personal message on the gift card and attach it to the gift box with a beautiful natural cotton ribbon.

All purchases are carefully placed in our custom made Palas branded natural cotton drawstring jewellery pouches. These are perfect to gift and also protect and store your jewellery in. Please note: Sale items will come with a generic pouch.

Palas Jewellery is stocked in 100's of beautiful lifestyle, fashion and jewellery stores throughout Australia and New Zealand. Please enter your postcode, suburb or city to find your nearest store and support local. X

We accept PayPal and credit card payments (Visa/Mastercard). Your card details are not disclosed or held in our database at any time. We use the most current Internet security to keep your information secure.

You can also use Afterpay as your payment method. This will allow you to pay for your Palas purchases over four simple instalments.

For more information on our security please read our Terms and Conditions page.

Orders placed any weekday before 3pm (ACST) will be packed and sent that same day (ACST).

Once your order has been submitted, you will be sent an automated email confirming your order details. We will then send you another email to let you know that we have received your order and our fabulous despatch team are working on it. When we have despatched your parcel, you will be sent your tracking number and details on how to keep an eye on its progress!

© Palas Emporio Pty Ltd. Your privacy is important to us. We will not disclose or sell your information to any third party unless clearly specified and acknowledged by the subscriber.

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